Privacy Policy for Healing Touch Wellness Center

Introduction

Healing Touch Wellness Center values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the General Data Protection Regulation (GDPR), where applicable.

This policy applies to our website, https://htwcmassage.net/, and to our communications and marketing activities, including SMS, email, and phone communications.

By visiting our website or interacting with our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

    • Personal Information: This may include your name, phone number, email address, mailing address, and other information you provide when scheduling an appointment, booking a service, purchasing services, completing a form, subscribing to communications, or contacting us.
    • Appointment and Service Information: We may collect information related to appointments, bookings, service preferences, and other information you voluntarily provide in connection with massage therapy, facial, waxing, or other services.
    • Usage Data: We may collect information about how our website is accessed and used. This may include IP addresses, browser types, operating systems, device information, referring pages, and pages visited on our website.
    • Payment Information: If you make a payment for services, we may collect billing information or use third-party payment processors to securely process your payment. We may not directly store complete payment card information when payments are handled by a third-party payment provider.
    • Cookies and Tracking Technologies: We may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and better understand how visitors use our website.

2. How We Use Your Information

We may use information we collect for purposes including:

    • Providing Services: To schedule and manage appointments, process bookings and payments, provide requested services, and communicate with you regarding your appointments or services.
    • Appointment Communications: To send appointment confirmations, reminders, scheduling updates, cancellations, or other service-related communications.
    • Marketing Communications: To send promotional materials, newsletters, updates, special offers, and other marketing communications through SMS, email, or phone when you have provided any consent required by law.
    • Customer Service: To answer questions, respond to requests, and provide customer support.
    • Improving Our Services: To understand website usage and improve our website, services, marketing, and customer experience.
    • Legal and Administrative Purposes: To maintain appropriate business records, prevent misuse or fraud, protect our business, and comply with applicable legal or regulatory requirements.

3. TCPA Compliance and SMS Communications

In accordance with the Telephone Consumer Protection Act (TCPA) and other applicable communication laws, Healing Touch Wellness Center obtains consent when required before sending marketing text messages or making certain marketing phone calls.

  • Opt-In Consent: You must actively opt in or otherwise provide appropriate consent to receive marketing SMS communications when consent is required.

Providing your phone number does not automatically require you to agree to receive marketing messages as a condition of purchasing or receiving services.

You may opt in through our website, appointment forms, booking forms, SMS subscription forms, or other methods provided by Healing Touch Wellness Center.

    • Opt-Out Option: You may opt out of marketing SMS communications at any time by replying STOP to a text message. You may opt out of promotional emails by using the unsubscribe link included in those messages when available.
    • Help: For assistance with SMS communications, reply HELP or contact Healing Touch Wellness Center at 618-259-9434.
    • Message Frequency: Message frequency may vary. Messages may include appointment information, reminders, scheduling updates, promotions, special offers, or other information related to Healing Touch Wellness Center.
    • Message and Data Rates: Healing Touch Wellness Center does not charge you for opting into SMS communications. Standard message and data rates charged by your mobile carrier may apply.
    • Consent Not Required for Purchase: Consent to receive marketing text messages or marketing phone calls is not a condition of purchasing goods or services from Healing Touch Wellness Center.
    • Carrier Disclaimer: Mobile carriers are not responsible for delayed or undelivered messages.

4. Third-Party Sharing of Information

Healing Touch Wellness Center does not sell, trade, or rent your personal information to third parties.

We may share information in limited circumstances, including:

    • Service Providers: We may share information with trusted companies that assist us with payment processing, website hosting, appointment scheduling and management, email delivery, SMS communications, analytics, customer support, and other services necessary to operate our business. These providers may use personal information only as necessary to provide services on our behalf and subject to their applicable agreements and privacy practices.
    • Legal Requirements: We may disclose information when required by law, regulation, subpoena, court order, or other legal process, or when reasonably necessary to protect our rights, property, customers, employees, or others.
    • Business Operations: Information may be disclosed when reasonably necessary to operate, protect, maintain, reorganize, or transfer our business or services.

Mobile information collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

5. Data Protection and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

6. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

    • Access and Correction: You may request access to certain personal information we maintain about you and request that inaccurate information be corrected or updated.
    • Data Deletion: You may request deletion of certain personal information, subject to legal, accounting, contractual, business, or other legitimate retention requirements.
    • Marketing Opt-Out: You may withdraw consent to receive marketing communications at any time. You may unsubscribe from promotional emails using an available unsubscribe link or reply STOP to SMS messages.
    • Consent Withdrawal: Where processing is based on your consent, you may withdraw that consent where permitted by law.
    • Children’s Privacy: Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us so the information can be reviewed and removed as appropriate.

To make a privacy-related request, please contact Healing Touch Wellness Center at 618-259-9434 or write to us at:

Healing Touch Wellness Center
82 East Airline Drive
East Alton, IL 62024

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, analyze traffic, and measure the effectiveness of our website and marketing activities.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of our website.

Third-party services used on our website may also place cookies or use similar technologies according to their own privacy policies.

8. Third-Party Websites and Services

Our website may contain links to websites, booking systems, payment providers, applications, or other services operated by third parties.

Healing Touch Wellness Center is not responsible for the privacy practices, security, availability, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, manage appointments, maintain business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, how it was collected, and the reason it is maintained.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, communication methods, or applicable laws.

Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Effective Date: September 8, 2026

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Healing Touch Wellness Center
82 East Airline Drive
East Alton, IL 62024
Phone: 618-259-9434
Website: https://htwcmassage.net/